Privacy Policy

Your privacy matters. Payment Vault Dallas is a payment processing company focused on the secure storage and handling of payment information. This Privacy Policy explains what data we collect at Payment Vault Dallas, how we use it, and the rights and choices you have.

Last updated: March 23, 2026

Payment Vault Dallas — At-a-glance

What we collect

  • Account data (names, account IDs)
  • Payment & transaction data (card details, tokens, histories)
  • Device & usage data
  • Contact preferences, including SMS opt‑ins

How we use data

  • Process payments
  • Prevent fraud & secure accounts
  • Provide customer support
  • Send marketing only with your consent

Privacy & choices

  • Cookies & tracking summary (analytics & fraud detection)
  • How to opt out, unsubscribe, or update your info
  • Data security practices (encryption, PCI compliance)
  • Data retention and deletion policies

Payment Vault Dallas never sells or shares SMS opt‑ins or phone numbers.

1. Who we are

Payment Vault Dallas ("Payment Vault Dallas", "we", "us" or "our") provides payment processing, gateway, and related financial services to merchants and organizations. This Privacy Policy explains what information Payment Vault Dallas collects, how we use and disclose it, your rights and choices (including SMS opt-in choices), our data security practices, retention periods, and how to contact us.

If you use Payment Vault Dallas on behalf of an organization, that organization controls the payment and transaction data it submits to our services. In those cases, we process such data as a processor on behalf of that organization and in accordance with its instructions; their privacy notice may also apply.

2. Data we collect

We collect the following types of data when you use Payment Vault Dallas:

  • Account profile: your name, business name, email address, billing and account contact information, credentials, company tax or registration details, and profile preferences.
  • Payment and transaction data: payment instrument details (such as primary account number, cardholder name, expiration date, and billing address), transaction amounts, merchant and order information, authorization and settlement records, and related metadata; we may tokenize card data where supported.
  • Cardholder data: limited cardholder information as necessary to process payments and comply with PCI DSS; we use secure, PCI-compliant processes to handle this data.
  • Device and usage data: pages you visit, features you use, clicks, session duration, IP address, device identifiers, browser and operating system information, and other diagnostic data used to secure and improve our services.
  • Contact information & communication preferences: phone numbers (including mobile), mailing address, email address, and your communication preferences and consents (including SMS opt-ins and whether you agree to receive marketing messages).
  • Communication data: messages, support requests, dispute or chargeback records, notes from customer support interactions, and any information you choose to provide when you contact us; when you opt in to SMS, we may retain SMS message content necessary for recordkeeping.
  • Customer content: transaction records, invoices, receipts, and other payment-related documents that you or your organization submit to Payment Vault Dallas to enable payment processing and recordkeeping.
  • Cookies and similar technologies: small files and identifiers stored on your device or collected via pixel tags and SDKs, including essential cookies for site functionality, performance/analytics cookies to measure and improve services, and fraud-detection cookies to help secure transactions. You can manage or opt out of non-essential cookies through your browser settings or our cookie preference center (see details below).

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device. You can manage or withdraw your consent via your browser settings, mobile device settings, or our cookie preference center; disabling non-essential cookies may affect site functionality. For questions about cookies or to request cookie-related choices, contact [email protected].

3. How we use your data

We use the data we collect for the following purposes:

  • To process and authorize payments, settle transactions, and manage merchant payment accounts and records.
  • To detect and prevent fraud, money laundering, and other illicit activity, including by using automated tools and third-party fraud prevention services.
  • To comply with PCI DSS and other security standards, including encryption, tokenization, secure storage of payment data where applicable, and operational security measures.
  • To respond to support requests, disputes, and chargebacks, and to communicate about transactions and account activity with merchants and their customers.
  • To maintain and improve our payment platform, analyze usage, troubleshoot issues, and secure our systems through analytics and testing.
  • For marketing and promotional communications only with your explicit, informed consent; we will not send marketing SMS or other marketing messages unless you opt in, and you may withdraw consent at any time.
  • SMS and mobile messaging: If you opt in to receive SMS messages, you may opt in during checkout, account setup, via account settings, or by replying with an opt-in keyword. Messages may include transaction alerts, account notifications, security messages, and, if you consent, occasional marketing or promotional messages. Message frequency varies by type (transactional messages are sent as needed; marketing messages may be occasional). Carrier message rates may apply. To unsubscribe, reply STOP to any SMS message, use your account settings to change preferences, or contact [email protected]. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

4. Legal bases for processing

If you are located in the European Economic Area (EEA), the United Kingdom, or a similar jurisdiction, we process your personal data under the following legal bases:

  • Contract: to perform the payment processing services you or your organization have requested, including authorization, settlement, and recordkeeping.
  • Legitimate interests: to prevent fraud, maintain security, and improve and operate our services, where those interests are not overridden by your rights.
  • Consent: for optional features or direct marketing communications where we request and obtain consent.
  • Legal obligation: to comply with applicable laws, payment network rules, and regulatory requirements (including PCI and anti-money-laundering obligations).

5. Your privacy rights

Depending on your location, you may have some or all of the rights listed below. We will not discriminate against you for exercising your rights.

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to correct inaccurate or incomplete data.
  • Deletion: request that we delete your personal data, in certain circumstances.
  • Restriction: ask us to limit the processing of your data in certain cases.
  • Objection: object to processing based on legitimate interests or to direct marketing.
  • Portability: receive your data in a structured, commonly used format and have it transferred to another controller, where technically feasible.
  • Withdraw consent: where we rely on consent, withdraw it at any time without affecting the lawfulness of processing before withdrawal.
  • Update contact information and communication preferences: update phone numbers, email address, mailing address, and SMS opt-in status through your account settings or by contacting us.
  • Unsubscribe from marketing or SMS: opt out of marketing emails or SMS messages at any time (reply STOP to SMS, use account settings, or contact [email protected]).

To exercise your rights, please contact us using the details in the Contact us section. We may need to verify your identity before completing your request. To unsubscribe from marketing or SMS messages, you may reply STOP to any SMS message, use your account settings, or contact [email protected].

6. When we share your data

We do not sell your personal data or customer payment data. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers. We may share your data only with:

  • Payment processors, acquiring banks, and card networks that facilitate authorization, clearing, and settlement of transactions.
  • Fraud prevention and risk management vendors that help detect and prevent fraudulent or illegal activity.
  • Service providers (such as hosting, analytics, email delivery, and customer support) that assist in operating our services; they may access your data only to perform services on our behalf and under strict confidentiality and security obligations, including PCI compliance where applicable.
  • Professional advisors such as lawyers, accountants, and auditors, where necessary for the services they provide to us.
  • Authorities and legal parties when we believe disclosure is necessary to comply with law, protect our rights, or respond to valid legal requests.
  • Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate safeguards.

7. Security and data retention

We use technical and organizational measures designed to protect your personal and payment data, including PCI DSS-compliant controls. These measures include encryption in transit (TLS) and at rest, tokenization of card data where supported, strict role-based access controls and logging, vendor security assessments and contractual safeguards, regular security testing and audits, and an incident response program to investigate, notify, and remediate security events. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal and transaction data only for as long as necessary to provide our services, comply with legal and regulatory obligations (including payment network rules and tax or anti-money-laundering requirements), resolve disputes, and enforce our agreements. Transaction records and payment data are typically retained for the period required by applicable law or payment network rules (for example, often 5–7 years for tax and transaction records); other personal data is retained only as long as necessary for the purposes described and then securely deleted or anonymized.

8. International data transfers

Payment Vault Dallas may process and store your data in countries other than where you live. When we transfer personal or payment data internationally, we use appropriate safeguards, such as standard contractual clauses or other mechanisms permitted under applicable law, and ensure that recipients maintain adequate protections.

9. Contact us and complaints

If you have questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights, you can contact us at:

Email: [email protected]
Postal: Payment Vault Dallas Privacy, 123 Commerce St, Dallas, TX 75201
To unsubscribe from SMS messages, reply STOP to any message or contact us at [email protected].

If you are in the EEA, UK, or a similar jurisdiction, you also have the right to lodge a complaint with your local data protection authority. We would appreciate the chance to address your concerns first, so please contact us if you have any questions or issues.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (where appropriate) or by posting a notice within Payment Vault Dallas. The "Last updated" date at the top of this page reflects the latest version.

Common questions

These short answers are for convenience only. If there is any conflict, the full Privacy Policy above prevails.

Can I delete my Payment Vault Dallas account?

Yes. You can request deletion of your account and associated transaction and personal data by contacting [email protected] or your organization’s Payment Vault Dallas admin. We may retain limited records (for example, transaction receipts or compliance logs) where required by law, PCI compliance, or for legitimate business purposes.

Does Payment Vault Dallas sell my personal or transaction data?

No. We do not sell your personal or transaction data. We may share payment information with trusted payment processors and service providers to complete transactions, and with legal authorities when required, always under strict contractual safeguards and in accordance with PCI standards.

How can I request access to my transaction or account data?

You can request access to the personal or transaction data we hold about you by contacting [email protected]. We will verify your identity and provide the information required by applicable law; some payment details may be redacted to protect cardholder data and comply with PCI rules.

Where is my payment data stored and how is it protected?

Your payment and account data may be stored and processed in PCI-compliant systems and data centers located in different countries, depending on service configuration. We use industry-standard encryption, access controls, and legal mechanisms (such as standard contractual clauses) to protect data during storage and international transfers.

What information do you collect?

We collect information you provide (name, email, phone), payment and transaction details, and technical data (device, IP, cookies) to operate and improve our services. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

How do you use my data?

We use data to process payments, provide and improve services, communicate with you, and meet legal obligations. We also use aggregated analytics to enhance functionality. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

How does SMS opt-in work and how do I unsubscribe?

SMS opt-in is your consent to receive messages when you provide your phone number. To unsubscribe, reply STOP to any message, use the account settings, or contact [email protected]. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

Do you share my phone number or SMS opt-in?

We only share phone numbers with trusted service providers and payment partners when necessary under strict contractual safeguards. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

What cookies and tracking are used?

We use essential cookies for site function, performance cookies to improve experience, and analytics tools to understand usage. You can manage cookie preferences in your browser or via available opt-out links. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

How is my data protected?

We protect data with industry-standard measures such as encryption, access controls, PCI compliance for payment data, and regular security reviews. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.

How do I update my information or unsubscribe from messages?

You can update your contact details in your account settings or request changes by emailing [email protected]. To stop SMS messages, reply STOP to any message or use the unsubscribe link if provided. Payment Vault Dallas never sells or shares SMS opt-ins or phone numbers.